The definition of “hosting” is the space in which the Client can publish a website or any other content on the World Wide Web. Wiredmark, through the service WiredHosting, resell the hosting service provided by the company Namecheap Inc. (www.namecheap.com), Digitalocean Inc. (www.digitalocean.com) or Krystal Hosting Ltd (krystal.co.uk). The act of signing this document means giving explicit acceptance of the terms of service of Namecheap Inc. (www.namecheap.com/legal.aspx) or DigitalOcean Inc. (www.digitalocean.com/legal/terms) or Krystal (krystal.co.uk/terms) based on the chosen service, and it is applied for each and every website that will use this hosting service upon Client’s request.
Any change to this document will be notified via e-mail to all Wiredmark clients, who can decide to revoke their consent within thirty days, after the disbanding of agreements and commitments previously taken.
Wiredmark is a web development and communication company working with a customer-oriented approach, with particular focus on the relationship with their clients.
Wiredmark are committed to give the highest priority to the needs of their clients and to guarantee the quickest and most transparent communication possible. Wiredmark will always act in the exclusive interest of their clients.
Furthermore, Wiredmark are committed to meet their own deadlines and to ensure that the solutions delivered to the clients meet their expectations as per initially agreed.
Wiredmark’s goal is to make the Client’s experience satisfactory by trying to meet their needs, regardless of the kind of service offered, by making sure that the Clients always have professionals to refer to, even in the most complicated situations.
Wiredmark are committed to treat their Clients with respect, fairness and sincere interest into the benefits they can generate to their activity and assume they will receive the same treatment by their Clients.
Wiredmark is a company based in the United Kingdom. As such, all invoices issued by Wiredmark are expressed in British Sterling (GBP). Invoices will be issued in an automated way and sent to the Client at the confirmation of the beginning of a new job.
Invoices can be paid by Debit or credit card, by clicking on the link that is sent in the email together with the invoice.
A malfunction is any problem that arises which cause may depend on hosting management.
Every malfunction that is found should be reported exclusively via email by specifying the following:
Wiredmark will not be able to fix malfunctions if insufficient information in order to reproduce it are submitted during verification phase.
For this reason, it is important that the Client provide all the possible information to allow Wiredmark to fix the problem in the shortest timespan. If this does not happen, Wiredmark will have to consider the request of resolution illegitimate.
All invoices issued by Wiredmark must be paid on or before the issue date. If this does not happen, Wiredmark can not guarantee the beginning of the job or the meeting of the agreed deadlines.
If a service is already provided and a new issued invoice is not paid before the deadline, Wiredmark may suspend the service with an e-mail notification.
It is Wiredmark’s interest to offer a reliable service at all times, however, they cannot be considered responsible for accidental malfunctions, stalls, security flaws, or downtimes due to Namecheap Inc. or DigitalOcean Inc., whose services are resold by Wiredmark. It will be Wiredmark’s duty to check that any of the events just mentioned are really due to Namecheap Inc. or DigitalOcean Inc. and inform the Client.
The Client is committed to keep Wiredmark unscathed by any claim and complaint done by third parties due to publishing or use of the service delivered.
Both the Client and Wiredmark are committed not to disclose the content of this agreement nor the information exchanged unless there is a written consent of the other party. In case of annulment or dissolution the parties must keep confidentiality for five years after the expiry date.
Invoices issued by Wiredmark and not paid within 14 natural days will be subject to a penalty of 10% of the unpaid amount for each month of delay. The Client is aware that, unless different agreements in place, the unpaid amount will be exacted. In this case, the Client will be charged of all the costs, including legal expenses, trial expenses and collection fees.
The cancellation of the service requested by the Client must be written and sent to Wiredmark via email or registered mail at least 30 days before the expiration date. If no cancellation request happens, the service will still be provided at the same conditions and duration and a new non-refundable invoice will be issued.
Wiredmark is committed to follow-up all the Client’s questions regarding the service in the shortest time possible.
Wiredmark offer support exclusively via emails or tickets on Klearhosting.com, from Monday to Friday from 9:30 BST to 17:00 BST.
/